VoC Data Journey to Actionable Insights to create value that competitors can’t copy. I’ve created programs to capture and act on VoC at both large and smaller companies.
A robust Voice of the Customer (VoC) program is underpinned by a closed loop framework of systems and processes where the insights have a channel to create actions to improve on the product or operational issues affecting the experience.
Led development and Salesforce integration of in-house developed VoC application.
This VoC application empowers team members across all groups touching the customer at various customer journey points.
Master Content Management System
It allows both executive-level and user level research to be integrated into a Master Content Management system.